Frequently Asked Questions
About This Page and Getting Further Help.
About This Page
This page collects common questions players ask about using the platform. Answers cover account basics, payments, gameplay, and responsible gambling tools. Each answer is written to give you a direct, useful reply. If your question is not listed here, you can contact customer support through the live chat or email link in the lobby.
Getting Further Help
If you need help with a personal account issue or a specific game, support staff are available around the clock. Use the live chat widget on the site to speak to a real person. You can also check the general terms and conditions page for rules about promotions and account use. Support replies are usually fast and provided in English or Bahasa.
Elsewhere on the site: Arcade, Online Slots, Fish Shooting, Casino, promotions, and the articles.
Asked most often
How long do withdrawals take to process?
Withdrawals are processed within 24 hours after approval. Once approved, e-wallet transfers arrive almost instantly, while bank transfers may take 1 to 3 business days.
How much turnover does a bonus carry?
12×, calculated on the deposit and the bonus together. Slots clear it in full, live tables at 20%. The offer itself is 275% on a first deposit.
How do I set a deposit limit on my account?
Go to the ‘Responsible Gambling’ section in your account settings. There you can set a daily, weekly, or monthly deposit limit. Changes take effect immediately and can be lowered at any time.
Where do I find the current offers?
The promotions page lists what is live, with the turnover attached to each offer next to it.
How much do I need to deposit?
RM30 on an e-wallet, RM50 by bank transfer. FPX, Bank transfer and DuitNow are among the channels available.
What is the minimum deposit amount?
The minimum deposit is RM30 per transaction. This amount applies to all payment methods available on the site. Deposits below this limit will not be processed.