Contact Support

Expected Reply Times

Live chat typically responds within two to five minutes during busy periods, and almost always under ten. The contact form gets a reply within a few hours, usually on the same day if you send it early. Outside peak hours, live chat may wait longer, but the form is still monitored. For urgent matters like a stuck withdrawal, use live chat; for routine questions, the form's slower pace is fine.

Before You Chat

The single most useful thing to have is your account username. It lets the agent pull up your profile instantly, so the first reply can actually solve something. Without it, they must ask for it, delaying the fix. If you have a transaction issue, also note the approximate time and the payment channel – e-wallet or bank transfer. That trio – username, time, channel – cuts the back-and-forth and gets you a clear answer faster.

Which Channel to Use

For the quickest first reply, live chat is your go-to. It responds in minutes and suits any issue, from login trouble to game glitches. The contact form is slower but works well when you need a written trail for later reference. If you are unsure, start with live chat. If the matter is complex or you want a record of the conversation, the form gives you a ticket you can quote. Both reach the same team, so choose based on speed versus documentation.

Languages and Hours

Support answers in English and Bahasa Malaysia, matching Malaysia's common tongues. You can write in either and the agent will reply in kind. Outside the stated hours, the form still collects your message, and a reply lands when the next shift starts. Live chat is staffed around the clock in practice, but if you message late at night, the reply may come in the morning. The form is always open, so you can drop a note any time and expect an answer within a day.

Keep Private Info Safe

Never send your password, full card number, or one-time code in any public channel – chat, form, or email. Support never needs these to help you; they already have secure ways to verify your identity and handle payments. If someone asks for them, stop and report it. Legitimate staff will only ask for your username and maybe a verification code sent to your phone – never your full financial details. Keep those to yourself.

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